BU288 Chapter Notes - Chapter 10: Smoke Screen, Problem Solving, Jargon
Document Summary
Communication: process by which information is exchanged between a sender and a receiver. Interpersonal communication: exchange of info between ppl (one-on-one exchange b/w 2 ppl) The sender must encode their thoughts into some form that can be transmitted to the receiver. Purchasing manager encode thoughts in writing and transmit via email to assistant. The receiver must perceive the message and accurately decode it to achieve accurate understanding. The assistant uses an online parts catalogue to decode the meaning of an a-40. Feedback involves another communication episode that tells the orginal sender the receiver received and understood the message. To provide feedback, the received might send the sender a copy of the order for the flange bolts. The communication process is complex and demonstrates a number of points at which errors can occur. These will lead to a lack of correspondence between the senders understanding of the intended message.
