BU385 Chapter 7: Work Job Design and Measurement
Document Summary
Specifying the content (what) and method (how) of the work or job. Objective is to assign the required organizational tasks to employees so that long- term productivity/profitability o the organization is maximized. Everyone affected by work/job (re)design should be consulted. Physical (i. e. strength, energy) and mental (info processing speed and accuracy) requirements important factors. Include specialization, work methods analysis, and time standards. Specialization focusing the work/job to a narrow scope (i. e. assembly-line jobs, medical specialties: advantages: For company: simplified training, high productivity, relatively low wage costs. For worker: low education/skill requirements, minimum responsibilities, little mental effort needed: disadvantages: For company: difficult to motivate, worker dissatisfaction leading to absenteeism, high turnover, disruptive tactics. For worker: monotonous/boring work, limited opportunities for advancement, little control over work, little opportunity for self- fulfillment. Basis of approaches such as total quality management (tqm) a way of using. Importance of trust your own employees to continuously improve the processes. Quality of work life, employee empowerment maslow.
