ADMS 2600 Chapter Notes - Chapter 1: Dot-Com Bubble, Parental Leave, Total Quality Management

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brownchinchilla669

7 Apr 2014

School

York University

Department

Administrative Studies

Course

ADMS 2600

Professor

Abraham Binder

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Document Summary

Chapter 1 the world of human resources management. Hrm plays an important role in organizations by balancing the sometimes competing demands of which of the following: competitive challenges and international challenges, international challenges and employee concerns, employee concerns and hrm challenges, competitive challenges and employee concerns. Microsoft laid off 5000 employees due to poorer-than-anticipated financial performance. In an effort to take advantage of a market opportunity, apple created the iphone in open-source format so that anyone can develop and sell an iphone application. This is an example of which of the following: proactive change, reactive change, managing change, transformational change. Collectively, the economic value of knowledge, skills, and capabilities is known as which of the following: intellectual capital, human capital, core competencies, employee capital. Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following except which one: total quality management, six sigma, cost containment through outsourcing, process reengineering.

Related Questions

34. A committee created for a specific short-term purpose is called a(n) _____.

a.	task force
b.	standing committee
c.	ad hoc committee
d.	informal group
e.	organic structure

35. All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.

a.	personnel
b.	operations
c.	production
d.	site
e.	plant

36. To produce a BMW sport-utility vehicle, an operations manager must engage in all of the following activities except

a.	recruiting human resources.
b.	controlling product quality.
c.	the effective use of planning.
d.	inventory management.
e.	controlling production costs.

37. A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

a.	research and development
b.	operations management
c.	design planning
d.	product design
e.	horizon planning

38. When Panasonic improves the sound, clarity, and ease of operation offered by its DVD player, it is

a.	shortening its product life cycle.
b.	extending its basic research.
c.	redistributing its product.
d.	refining its existing product.
e.	reducing the DVD playerâs functionality.

39. When Taco Bell determines what different food items it will offer on its menu and how many it will offer, it is deciding its _____.

a.	capacity
b.	design planning
c.	product design
d.	product life cycle
e.	product line

40. The objective of ____ is to decide on the amount of products or services each facility will produce during a specified period of time.

a.	design planning
b.	strategic planning
c.	operational planning
d.	capacity planning
e.	output specification

41. _____ consists of all the activities involved in obtaining required materials, supplies, components and parts from other firms.

a.	Inventory scheduling
b.	Purchasing
c.	Operational planning
d.	Scheduling
e.	Product design

limehamster785

The largest percentage of money paid to the national union goes to:

	a.	administration, operational, and salary expenses.
	b.	retirement and strike fund.
	c.	convention, publication, and retirement fund.
	d.	political lobbying efforts.

Elements of a positive human resources management program include which of the following?

	a.	absence of symbols of rank and status
	b.	promotion from within
	c.	competitive pay and benefits
		d. all of these The potential advantages of a merger of two unions, compared with the risks of not merging, suggest that mergers of unions will continue in the future. True False

The reason(s) local meetings is/are poorly attended include:

meetings start late and last too long.

material presented at meetings (reports of treasurer, project leaders, and committee chairs) is not interesting to the typical member.

individuals frustrate the group by tying up meetings with personal grievances.

d. all of these

The local union meeting is considered the local union's most important governmental activity.

True

False

The local union meeting is considered the local union's most important governmental activity.

True

False

The AFL-CIO is very active in the political arena. However, which of the following are not actions of the AFL-CIO?

publishes voting records of legislators at federal and state levels

lobbies aggressively for favorable legislation

attempts to influence presidential appointments

d. proclaims ties to a national political labor party

Representatives (number of delegates) for the AFI-CIO convention are chosen in the following manner:

every union local gets only one vote.

direct proportion to size of union local.

in relation to size of the union local but not in direct proportion.

d. seniority within the union

Which of the following did not encourage union mergers?

	a.	decline of some US industries
	b.	executive preference
	c.	avoidance of external controls
	d.	jurisdictional disputes

The practice of double-breasting is legal under the National Labor Relations Act.

True

False

The term(s) used to describe the merging together of two or more unions is/are:

affiliation.

absorption.

conglomeration.

d. affiliation, amalgamation, and absorption.

If a company desires to develop a program of positive human resources management, which of the following practices would the company utilize?

hiring specialized experienced supervisors from outside the company

reserved parking spaces for managers

have the human resources manager report directly to top management

Low attendance at union meetings should not be taken as the real measure of union participation because:

	a.	low attendance may just indicate members are not concerned with any of the immediate issues facing the union.
	b.	much membership participation takes place at an informal level.
	c.	stewards regularly attend meetings and they maintain the link to the members they represent.
	d.	all of these

Double-breasting is a practice employed by a company with a "union-avoidance" strategy.

True

False

A company's labor relations strategy is determined by:

	a.	managerial philosophy.
	b.	economic conditions.
	c.	management ethics.
	d.	all of these.

The craft unions and the industrial unions differ in a number of areas. Which of the following is not one of those areas?

scope of the labor agreement

attendance at and participation in meetings

job characteristics

d.leadership roles

Most union presidents have restricted authority to appoint their staff, regulate locals, and direct the activities of the national union

True

False

Between conventions, the governing body of the AFL-CIO is the:

General Board.

Executive Council.

standing committees.

d.state central bodies.

Participation in a typical local union meeting usually varies between:

	a.	5 and 10 percent.
	b.	0 and 5 percent.
	c.	10 and 15 percent.
		d. 15 and 20 percent.

rosewildebeest504

The largest percentage of money paid to the national union goes to:

	a.	administration, operational, and salary expenses.
	b.	retirement and strike fund.
	c.	convention, publication, and retirement fund.
	d.	political lobbying efforts.

Elements of a positive human resources management program include which of the following?

	a.	absence of symbols of rank and status
	b.	promotion from within
	c.	competitive pay and benefits
		d. all of these The potential advantages of a merger of two unions, compared with the risks of not merging, suggest that mergers of unions will continue in the future. True False

The reason(s) local meetings is/are poorly attended include:

meetings start late and last too long.

material presented at meetings (reports of treasurer, project leaders, and committee chairs) is not interesting to the typical member.

individuals frustrate the group by tying up meetings with personal grievances.

d. all of these

The local union meeting is considered the local union's most important governmental activity.

True

False

The local union meeting is considered the local union's most important governmental activity.

True

False

The AFL-CIO is very active in the political arena. However, which of the following are not actions of the AFL-CIO?

publishes voting records of legislators at federal and state levels

lobbies aggressively for favorable legislation

attempts to influence presidential appointments

d. proclaims ties to a national political labor party

Representatives (number of delegates) for the AFI-CIO convention are chosen in the following manner:

every union local gets only one vote.

direct proportion to size of union local.

in relation to size of the union local but not in direct proportion.

d. seniority within the union

Which of the following did not encourage union mergers?

	a.	decline of some US industries
	b.	executive preference
	c.	avoidance of external controls
	d.	jurisdictional disputes

The practice of double-breasting is legal under the National Labor Relations Act.

True

False

The term(s) used to describe the merging together of two or more unions is/are:

affiliation.

absorption.

conglomeration.

d. affiliation, amalgamation, and absorption.

If a company desires to develop a program of positive human resources management, which of the following practices would the company utilize?

hiring specialized experienced supervisors from outside the company

reserved parking spaces for managers

have the human resources manager report directly to top management

Low attendance at union meetings should not be taken as the real measure of union participation because:

	a.	low attendance may just indicate members are not concerned with any of the immediate issues facing the union.
	b.	much membership participation takes place at an informal level.
	c.	stewards regularly attend meetings and they maintain the link to the members they represent.
	d.	all of these

Double-breasting is a practice employed by a company with a "union-avoidance" strategy.

True

False

A company's labor relations strategy is determined by:

	a.	managerial philosophy.
	b.	economic conditions.
	c.	management ethics.
	d.	all of these.

The craft unions and the industrial unions differ in a number of areas. Which of the following is not one of those areas?

scope of the labor agreement

attendance at and participation in meetings

job characteristics

d.leadership roles

Most union presidents have restricted authority to appoint their staff, regulate locals, and direct the activities of the national union

True

False

Between conventions, the governing body of the AFL-CIO is the:

General Board.

Executive Council.

standing committees.

d.state central bodies.

Participation in a typical local union meeting usually varies between:

	a.	5 and 10 percent.
	b.	0 and 5 percent.
	c.	10 and 15 percent.
		d. 15 and 20 percent.

indigoant990

ADMS 2600 Chapter Notes - Chapter 1: Dot-Com Bubble, Parental Leave, Total Quality Management

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