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Chapter 12

Chapter 12 Summaries for HRM 2600

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Human Resources Management
HRM 2600
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Chapter 12: Safety & Health  Occupational Injury: any cut, fracture, sprain or amputation resulting from a workplace accident  Workers involvement in the accident can be direct or the worker can be near enough to be injured  Occupational Illness: any abnormal condition or disorder, other than one resulting from an occupational injury, caused by exposure to environment factors associated with employment  Inhaling, absorbing, ingesting or direct contacting illness o Injured workers can receive cash payout: if disability is permanent o Wage loss payments: if worker can no longer earn the same amounts of money o Unlimited medical aid, rehab (social, physical or psychological)  Industrial Disease: is a disease resulting from exposure to a substance relating to a particular process, trade or occupation in industry o HR department coordinates the safety communication and training program, maintains safety records and works closely with managers and supervisors to make the program a success o Role of the Supervisors: responsibility is to communicate to an employee the need to work safely. Must observe employees at work and reinforce safe practices. o Proactive Safety Training Programs:  first aid, defensive driving accident prevention techniques, hazardous materials, emergency procedures  employees can offer valuable ideas regarding specific and health topics to cover instructional methods and proper teaching techniques Workplace Violence:  threatening behaviour - shaking fists, throwing objects  verbal or written threats  harassment-behaviour that demeans, embarrasses, humiliates  verbal abuse-swearing, insults, condescending language  physical attacks -hitting, shoving, pushing, kicking Characteristics that puts workers at Risk for Aggression and violence in the Workplace:  making decisions that influence other people’s lives  interacting with the public  working nights/alone Reducing Violence in the Workplace:  commitment to prevent violence  reduce potential violence  develop policies  provide training  evaluate program effectiveness Bullying:  threat to professional status  public humiliation, accusations about lack of effort  threat to personal status  offensive remarks, name calling, devalue in age, insults  Isolation  Physical/social exclusion, preventing access to opportunities  Unrealistic workload  Impossible tasks and deadlines, unnecessary interruptions  Destabilization  Removal of responsibilities, failure to give credit, meaningless tasks  Unwanted physical contact  Depression: negative emotional state marked by feelings of low spirits, gloominess, sadness and loss of pleasure in ordinary activities.  Affects performance-cognitive, motivational and behavioural deficits  Stress: any demand on the individual that requires coping behaviours by physical, mental and emotional factors  Eustress: Positive stress that ac
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