HRM 3422 Chapter 13: HRM 3422 Chapter 13 Notes
4 May 2018
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HRM 3422 Chapter 13 Notes – Summary
Introduction
• Some curators were found to be good at managing animals but weak at managing
people.
• The keepers complained that curators did not always respond in a timely manner to
their proposals and suggestions for improving animal care.
• Veterinarians had some of the same complaints as the keepers— that curators did not
always see the need to consult with veterinarians on animal management issues.
• The task force also noted that some keepers and curators held grudges that they might
not be able to put behind them.
• Curators complained that veterinarians undermined them through direct contact with
the keepers.
• However, the task force noted that there was no defined communication path for
keepers to raise concern with the veterinary staff.
• Moreover, experts throughout the zoo veterinary world stressed the importance of
open communication between keepers and veterinarians so that vets can fulfill their
obligations under the Fish and Wildlife Conservation Act.
• The task force concluded that there was a lack of communication among keepers,
veterinarians, and curators that led to questionable care standards for the animals.
• Because departments of the zoo did not work closely together, there was not a good
system of checks and balances to maintain appropriate care.
• The biological program committee.
• The Citizes’ Task Fore was partiularly ritial of the BPC, suggesting that many of the
zoo’s proles resulted fro the reatio of the BPC.
• The BPC created a mutual admiration society for the curators, and allowed the curators
to overlook the concerns of keepers and the veterinarian staff.
• The board also found that there was no real accountability for decisions because of the
committee structure.
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