HRM 3422 Chapter Notes - Chapter 14: Organizational Chart, Chief Operating Officer
4 May 2018
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HRM 3422 Chapter 14 Notes – Summary
Introduction
• Lacks of coordination were all factors that resulted in animal deaths, and were likely
related to the current structure.
• During their investigation, they had asked Lau whether all individuals directly involved
with animal care had reported to him.
• He claimed they did, until a member of the task force, pointing to the organizational
chart (see Exhibit 4), noted that the veterinarians and veterinarian technicians reported
to the COO.
• It was largely the size of the group, and the number of people reporting to different
people.
• We were trying to divide the zoo up so that neither Bob nor I [had too many], Lau
explained.
• Money eig hat it is, e did’t at aother high aageet positio.
• Employee conduct.
• The task fore foud that there as a lak of osistey, uifority, aoutaility,
ad deisieess i the eforeet of stadards of odut aross departets ad
that the Employee Relations department was not good at enforcing standards of
conduct.
• A number of employees complained that those who worked hard were often expected
to compensate for employees who underperformed.
• Eployees are disiplied through a fie step proess.
• An employee can be terminated if he or she receives five written infractions within a 12-
month period.
• The task force found this process so burdensome that employees were almost never
terminated.
• In fact, Jennifer Fisher, employee relatios diretor, told the task fore that o aial
keepers or other non-aagerial eployees had ee fired i the past 20 years.
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