BUSI 642 Chapter Notes - Chapter 13: Triple Bottom Line, Job Performance, Hierarchical Organization
2 Mar 2018
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Document Summary
Employee relations representative: a member of the hr department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems. Employee relations policy: a policy designed to communicate management"s thinking and practices concerning employee- related matters and prevent problems in the workplace from becoming serious. Stakeholders: have certain rights within the organization and can expect to be treated with dignity and respect. Communication channel: key to a good employee relations program. Form of information (2: facts, pieces of information that can be objectively measured or described, feelings, employees" emotional responses to the decisions made or actions taken by man- agers or other employees. Communication process: sender, encodes the message, receiver, decodes the message, provides feedback, two way communication, encode the message, select communication channel. Downward communication: communication that allows managers to implement their decisions and to influence employees lower in the organizational hierarchy.
