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Chapter 12

MGMT 102 Chapter Notes - Chapter 12: Process Gain, Brainstorming, Selective Perception

Course Code
MGMT 102
Jennifer Hite

of 2
Chapter 12: Teams: Processes and Communication
1. Define team process. Differentiate between process gain and process loss.
*A term that reflects the different types of communication, activities and interactions that
occur within a team. Process again is when you get more from the team than you would
expect according to the capabilities of the individual members. Process loss is when you
get less from the team than you would expect according to the capabilities of the
individual members.
2. Define brainstorming. Identify the rules used surrounding a brainstorming
session. Discuss why brainstorming does not work as well as individual idea
*Best known activity that fosters creative behavior. Rules Express all idea no matter
how strange; Go for quantity of ideas rather than quality; don’t criticize ideas; build on
other ideas. Doesn’t work as well as expected because people can social loaf; members
may be hesitant to share ideas that seem silly or not well thought out; and it wastes time
for people to wait to share their ideas.
3. Define nominal group decision making. Explain the steps involved in the process.
Compare and contrast it with brainstorming.
*Steps bring team members together and outline purpose of the meeting; individuals
write down their ideas on a paper; members share their ideas with everyone; members
discuss and build on the ideas generated; individuals rank the generated ideas in the
order they believe that is best; a facilitator tallies the ideas and determines the winning
4. What are the task-work processes?
*Three types creative behavior, decision-making process and boundary spanning.
5. Define boundary spanning and describe the activities involved in this taskwork
process. Provide an example of each activity.
*Involves three types of activities with groups (other than the team) and individuals
Ambassador Activities (communications that are intended to protect the team, persuade
others to support the team, or obtain important resources), Task Coordinator Activities
(coordination that is intended to coordinate task-related issues with people or groups in
other functional areas), Scout activities (refers to things that team members do to obtain
information about technology, competitors, or the broader marketplace).
6. Distinguish between brainstorming and groupthink.
*Brainstorming is coming up with many ideas and coming to a consensus after
discussion and groupthink is when there is no discussion of other possibilities before
coming to a consensus.
7. Define teamwork process. Describe the three teamwork processes using
*Teamwork processes refer to interpersonal activities that facilitate the accomplishment
of the team’s work but do not directly involve task accomplishment itself. 3 processes
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Transition process (describe and understand mission analysis, strategy formulation, goal
specification); Action process (monitor progress towards goal, system monitoring,
helping behavior, coordination); Interpersonal Process (motivating and confidence
building, affect management, conflict management)
8. What are team states? Identify and briefly describe the various team states
discussed in the text and in class.
*Team states = specific types of feelings and thoughts that coalesce in the minds of
team members as a consequence of them working together
*Cohesion = members of a team can develop bonds to members or to team itself which
leads to high level of motivation, performance and commitment. Can lead to groupthink
*Potency = degree to which members believe that they can be effective (high potency =
high motivation, performance etc.)
*Mental Models = Level of common understanding among team members
*Transactive Memory =level of specialized knowledge distributed between members
9. Describe the communication process (model), defining each of the parts. Identify
where in the process communication can breakdown and why.
*Sender encodes message there is noise in between receiver receives the
message and decodes itasks for feedbacknoise
10. Describe barriers to effective communication. In your answer, be sure to explain
how they hinder communication.
*Language, filtering, information overload, selective perception, defensiveness, distance
and time, nonverbal cues
11. Describe the sources of nonverbal behaviors that foster communication. Which
types of nonverbal behaviors hinder communication?
*Body movement, vocal intonation, facial expressions, physical distance
12. Explain how information richness influences the communication process.
*Too rich with info but situation is not that complex information overload
*Too complex with little info oversimplification zone
*rest is good
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