BTW 250 Chapter Notes - Chapter ch 1 pg 1-19: Nonverbal Communication, Interpersonal Communication, Linguistics
9 Sep 2018
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Face-to-face or phone conversations, meetings, text, email, letters, memos, Communication skills are one of the most important skills for modern supervisors. Business vs school writing purpose audience information organization. People on the inside and outside of the organization. Psychological needs of reader - main point first. Internal audiences - people in same organization. External audiences - people outside the organization - customers. The importance of listening, speaking, and interpersonal communication. Grapevine - informal source of company information. Build goodwill = you create a good image of yourself and of your organization. Document may cycle from writer to superior to another many times before it is approved. Taking more time to read, requiring more time to revise, confusing ideas, delaying action. It is clear, complete, correct, saves the reader"s time, builds goodwill. Whether the message meets these criteria depends on interactions among the writer, audience, purpose of the message, situation.
