AHSC 427 Lecture Notes - Lecture 3: Cardiovascular Fitness, Total Quality Management, Paradigm Shift
3 Jan 2019
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This one really focuses on goal and objective setting. Key components: defining objectives for employees to measure performance (smart, match organization goals with employee objectives. Ask employees to come up with their own goals in order to see your role. Involves tracking progress, give feedback: will only work if you know the objectives, many organizations do not. Employees are more aware of agency"s goals, future activities, which improve communication and understanding. Total= quality involves everyone and all activities in the company. Don"t only look at quality post production, everyone on the team is responsible for the quality. Tqm products vs services: manufacturing products: defects can be fixed/replaced before product is made rather than finding them after ( affecting quality) Inspection points: service quality is far more difficult to measure. Actual outcome of the program/ what was the impact/ did it have a positive impact on them.
