COMM 320 Lecture Notes - Lecture 2: Nonverbal Communication, Knowledge Economy, Interpersonal Communication
14 Apr 2016
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Document Summary
How to write, speak, and listen on the job reflects who you are professionally, how you treat others, and how you do business. We now have flatter organizations; therefore, team work environments require advanced communication. Soft skill: a social, interpersonal, or language skill that complements a person"s technical skills. Hard skill: a technical skill (like tools) a person require for a job. Ability to communicate has benefits like: enhanced problem-solving, decision making, increased efficiency, workflow, productivity, improved professional image, group dynamics. The knowledge economy: the knowledge worker makes and sells idea-based products: software, consulting, financial services, music, designs, etc. Knowledge products have an advantage as their value increases on a global scale. Things we need to consider today: the knowledge economy, flatter/decentralized organizations, business on a global scale, diverse employee base, team work environments, advanced communication technologies (social media). Communication: transactional and relational process involving the meaningful exchange of information. Communication theory: a system of ideas for explaining communication.
