COMMERCE 2BC3 Lecture Notes - Lecture 3: Organizational Chart, Paq, Industrial Engineering
13 Jul 2016
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Document Summary
Two approaches to evaluate hrm effectiveness: auditing, analytical. Strategic management focuses on medium and long term goal. General management focus on productivity next month, how to improve productivity. Two strategies proposed by porter: cost leadership, differentiation. Work flow design: the process of analyzing the tasks necessary for the production of a product or service, prior to allocating and assigning these tasks to a particular job or design. Organizational structure: centralization: degree to which decision-making authority resides at the top of the organizational chart, departmentalization: degree to which work units are grouped based on functional similarity or similarity of work flow. Job description: list of tasks, duties, and responsibilities (tdrs) that a job entails. Job specification: list of the personal qualifications needed to perform job. I. e. knowledge, skills, abilities, and other characteristics (ksao). Knowledge: a body of information, usually of a factual or procedural nature, that makes for successful task performance.
