GMS 200 Lecture Notes - Lecture 2: Learning Organization, Ethical Decision, Problem Solving

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamediele Adukunle

Document Summary

Knowledge and knowledge workers provide a decisive competition factor. Intellectual capital: knowledge & intellectual capital are irreplaceable organizational responses, the productivity of knowledge workers depends on computer competency, info competency. Stages of development in e-commerce: secure an online identity, establish a web presence, enable e-commerce, provide e-commerce & customer relationship, utilize a service application model. It facilities commerce and info sharing, reduction in the structure and excellent coordination/control. It builds relationships with external environment: data is raw facts & observations. Info is data made available for decision making: good info must be timely, hq, complete, relevant and understandable. Info exchanges with the external environment within the organization. The external and internal info needs of the organization. Intelligence info = gathered from stakeholders and external environment. Internal info = flows up, down, across, around organizations. Public info = disseminated to stakeholders and external environment. Info system: mis, decision support system (dss, artificial intelligence (ai, expert systems (es)