GMS 200 Lecture Notes - Lecture 2: Ethical Decision, Problem Solving, Representativeness Heuristic

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adekunle

Document Summary

Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Intellectual capital: knowledge and intellectual capital are irreplaceable organizational resources, the productivity of knowledge and knowledge workers depends on 1. Stages of development in e-commerce: secure an online identity, establish a web presence. Enable e-commerce: provide e-commerce and customer relationship management, utilize a service application model. It facilitates communication and information sharing, reduction in the number middle managers, better organizational structure and coordination and control (look at figure 7. 1 in text) It has changed the new workplace( email, p2p peer-to-peer file sharing) Information is data made available for decision making. Good information most be timely, high quality, complete ,relevant and understandable. The role of information in the management process. Information exchanges with the external environment and within the organization. Intelligence information: gathered from stake holders and external environment . Internal information : flows up, down, around , and across organizations public : disseminated to stakeholders and external environment.