GMS 200 Lecture : Chapter Sixteen.docx

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Jian Guan

Document Summary

Controlling - the process of measuring performance and taking action to ensure desired results. After action interview identifies lessons learned through a completed project, task force assignment or special operation. Ensure the right directions are set and the right resource inputs are available. Ensure the right things are being done as part of workflow operations. Ensure that final results are up to desired standards. Feedforward controls ensures that directions and resources are right before the work begins. Concurrent control focuses on what happens during the work progress. Sometimes called steering controls, they make sure things are going according to plan. Feedback control takes place after an action is completed. Self-control an internal control, occurs through self-discipline in fulfilling many responsibilities. Bureaucratic control influences behaviour through authority, policies, procedures, job descriptions, budgets and day to day supervision. Another level of bureaucratic control comes from laws and regulations, which may govern behaviour of top executives.