GMS 200 Lecture Notes - Lecture 2: Chris Argyris, Bottom 10, Division Of Labour

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Motion study (1st principle) - the science of reducing a task to its basic physical motions. Four guiding action principles: standardize tasks and have proper working conditions, carefully select workers, careful train workers and provide incentives, support workers. A form of organization founded on logic, order, and legitimate authority. Behavioural management- human resource approaches: follett"s organization as communities. Manager"s job -> foster co-operation: the hawthorne studies. How economic incentives and physical conditions of the workplace affected the output of workers. Hawthorne effect- singling out people for special attention to perform as expected. Human relations movement - suggesting managers use good human relations to achieve good productivity. Organizational behaviour - the study of individuals and groups in organizations. Social and human concerns are keys to productivity: maslow"s theory of human needs. Need - is a physiological or psychological deficiency that a person wants to satisfy.