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Lecture 2

GMS 200 Lecture Notes - Lecture 2: Chris Argyris, Bottom 10, Division Of Labour


Department
Global Management Studies
Course Code
GMS 200
Professor
Shavin Malhotra
Lecture
2

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GMS Ch. 2 Notes
Major Branches within Classical Approach to Management
Scientific Management (Fredrick Taylor)
-Motion study (1st principle) - the science of reducing a task to its basic physical motions
- Four guiding action principles:
1. Standardize tasks and have proper working conditions
2. Carefully select workers
3. Careful train workers and provide incentives
4. Support workers
14 Administrative Principles (Henri Fayol):
1. Division of Labour- Specialization of work will result in continuous improvements in skills and methods
2. Authority- Managers and workers need to understand that managers have the right to give orders
3. Discipline- Behaviour needs to be grounded in obedience and derived from respect. No slacking or bending of rules
4. Unity of Command- Each employee should have one, and only one manager
5. Unity of Direction- The leader generates a single plan, and all play their part in executing that plan
6. Subordination of Individual Interests- While at work, only work issues should be undertaken or considered
7. Remuneration- All should receive fair payment for their work; employees are valuable and not simply an expense
8. Centralization- While recognizing difficulties, decisions are primarily made from the top
9. Scalar Chain (line of authority)- Organizations must have clear, formal chains of command running from top to the bottom
10. Order- There is a place for everything, and all things should be in their place
11. Equity- Managers should be kind and fair
12. Personnel Tenure- Unnecessary turnover is to be avoided, and there should be lifetime employment for good workers
13. Initiative- Undertake work with zeal and energy
14. Esprit de corps- Work to build harmony and cohesion among personnel
5 Rules/Duties of Management:
1. Foresight - to complete a plan of action for the future
2. Organization - to provide and mobilize resources to implement the plan
3. Command - to lead, select, and evaluate workers to get the best work toward the plan
4. Coordination - to fit diverse efforts together and to ensure information is shared and problems solved
5. Control - to make sure things happen according to plan and to take necessary corrective action
Bureaucracy Organization (Max Weber)
- A form of organization founded on logic, order, and legitimate authority
Characteristic of Weber's Bureaucracy organization:
1. Clear division of labour- jobs are well defined, and workers become highly skilled at performing them
2. Clear hierarchy of authority- Authority and responsibility are well defined for each position, and each position reports to a
higher-level one
Disadvantage of Bureaucracy:
- excessive paperwork
- slow handling problems
- resistance to change
Behavioural Management- Human Resource Approaches
1. Follett's Organization as Communities
-Groups; individuals to combine talents
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