HTH 102 Lecture Notes - Lecture 4: Five Ws
Document Summary
Be familiar with the role of marketing communications in services. Know the 5 ws of marketing communications planning. Be familiar with the marketing communications mix in a services context. Know the communications mix elements of the traditional marketing channels. Know the role of the internet, cellular, and other electronic media in service marketing communications. Know the communications mix elements available via service delivery channels. Know communications mix elements that originate from outside the firm. Appreciate ethical and consumer privacy-related issues in marketing communications. Understand the role of corporate design in communications.