MHR 405 Lecture 11: MHR405 week 11

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Fei Song

Document Summary

Conflict is a process in which one part perceives that its interests are being opposed or negativel affected by another party. Emerging view: task versus relationship conflict: task (constructive) conflict. Parties focus on the issue, respect people with other points of view. Try to understand logic/assumptions of each position: relationship conflict. Focus on personal characteristics (not issues) as the course of conflict. Try to undermine ea(cid:272)h other"s (cid:449)orth/ (cid:272)o(cid:373)pete(cid:374)(cid:272)e. Minimizing relationship conflict: goal: encourage task conflict, minimize relationship conflict, problem: relationship conflict often develops when engaging in task conflict, three condition that minimize relationship conflict during task conflict: Conflict handing contingencies: problem solving (win-win orientation) Problem: other party may use information to its advantage: forcing (win-lose orientation) You have a deep conviction about your position. Other party would take advantage of cooperation. Problems: relationship conflict, long-term relations: avoiding. Conflict resolution cost is higher than benefits. Pro(cid:271)le(cid:373)s: does(cid:374)"t resol(cid:448)e (cid:272)o(cid:374)fli(cid:272)t; (cid:272)auses frustratio(cid:374: yielding.