MHR 405 Lecture Notes - Interactional Justice, Organizational Learning, Social Influence

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14 Feb 2014

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One of the reasons that it is important to understand communication because people who work in production engage in a communisation episode once every 4 minutes while this is not really a major part of their job. First level managers (entry level) they spend 20-50% of their time to verbal communication and middle and upper level managers, 66-99% of their time engaging in verbal communication and this raises when we include written communication. Interactional justice is treating people with dignity and respect and how communication is presented, as everyone will interpret the information differently. Communication that suffers results in counterproductive behaviour verging on criminal activity amongst employees. Influencing others: trying to persuade others to go along with what you have presented: employee well-being: in a situation where we are not able to interact with others, we tend to see less satisfied employees. We need to structure interaction with other employees within organizaitions.

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read it and write down your ideas

Even though they have been doing it all their lives, people need to study communication simply because it is so complex. As stated in chapter 3 of the book, we all perceive things differently and "perception and communication influence each other, perception shapes our understanding of others' communication and the choices we make in our own communication" (pg. 41). For the reason that the choices we make and the ways that we view things/situations are changing everyday, communication between two individuals also changes and becomes more complex. Though we can communicate in general, how we communicate and what we communicate depends on how we perceive the world around us, making communication not as simple as it seems. As humans, we create broad categories of things (prototypes) and place people into them (Wood pg. 43). We then go on to create a more detailed assessment (a personal construct) where we measure a person or situation with a certain dimension of judgment (Wood pg. 43). We also place people and situations into stereotypes by making predictive generalizations or simply predicting what the personal/situation will be like or what will happen (Wood pg. 43). With all of these components to a basic path of communicating with others, it's hard to not see why we would study our complex underlying system of human communication. Not only do we make assumptions, but we base our thoughts/actions off of those assumptions which can then all be interpreted differently among various individuals. We study communication to try and dissect all of these interpretations and perceptions of others "to make sense of experience and to predict how we and others will act" (Wood pg. 45). Sometimes we follow a script or just simply act a specific way in a specific situation (like greeting someone and telling them your name) (Wood pg. 45). However, not everyone follows these scripts which just adds to the complexity of communication between us all.

please read the below and write down your own thoughts and ideas.

Communication skill is the vital for all aspects of our lives; from personal to professional, our lives function because of it. The way someone communicates could entirely differ from the other. But communication is really just a way of establishing relationships. Communication is not only an exchange of words. But at the same time the body is also saying a lot more than the words. Our gestures, hand movements do a lot of the talking for ourselves. This gets a whole lot complex when the interaction is among a diverse community. With different cultural backgrounds, different beliefs and perspectives, the message can be hard to interpret and/or examined. In order to have a positive impact of all the communications and interactions we might have with an individual possessing a different mind-set and culture. We must champion progressive thinking; to listen thoughtfully, debate tolerantly, to freely voice their ideas, and to let others voice theirs and avoid any seeming judgement. John Dewey a pragmatic philosopher and professor at University of Chicago was also a firm believer in progressive thinking mainly influenced by the political times he was living in(WWII). As a communication professional he realized the importance of understanding the reasons behind growing prejudice and hate among certain social groups, and the changes in attitudes and beliefs. (Julia T. Wood; Communication Mosaics; Text. Chapter 2; pg 27)In todayâs diverse world; progression is up another level; awareness of individual differences is extremely important to have an effective communication. This will enable people to have a deeper connection with people who differ from them in some way or the other. Not only will this help in creating relations but also bridging gaps and solving problems that might occur along the way in our lives.

Social and Digital Media

Electronic communication has all but replaced traditional means of communication in our lives and work. As a result, we have experienced a great many rewards and time no longer has the same meaning as it once did. Now our thoughts and ideas can be transmitted almost instantaneously. CPA firms have no doubt reaped the benefits of being able to streamline communication between clients and the firm and marketing is facilitated through websites that contain volumes of information that can assist in gaining clients, recruiting talent and promoting the profession.

However, there are also many risks associated with social media and the CPA and firm are not immune to those. Therefore, it is of utmost importance if you as going into public accounting that you are aware of the risks that are involved in using social and digital media to perform your work as well as risks that your personal information could be used against if you were to become involved in litigation. The following are some examples of where you could run into problems:

Increased Risk for Break of Client Confidentiality â CPAs are given confidential information, such as W-2s, tax returns, social security numbers, credit and debit card information, in order to do their work. You could unintentionally disseminate this sensitive information to others if you press the wrong button or choose the wrong recipient on an email.

Boasting can threaten Credibility â If a CPA firm were to be involved in litigation, an attorney will first seek out the free information that can be found online. If the firm or CPA were to have posted information on Facebook, LinkedIn or some other site that could be shown to be indefensible or inflated, this could be used to call into question the integrity of the firm or CPA.

Independence and Objectivity Issues â If an attorney representing shareholders who lost money due to a company presenting false financial information due to fraud can find information to indicate that the CPA lacked objectivity or independence as required for an audit, then that could be used against the CPA in a legal case. Correspondence between a CPA and a client that shows too familiar a relationship, no matter how innocent it may have been, could be used to assert a claim against the CPA for not discovering fraud due to a lack of objectivity or independence.

Discuss some internet and digital policies that would be beneficial for a CPA or a firm to institute to avoid having their employees or the firm encounter the type of problems discussed above.

Discuss your answers to the question at the end of the case with the class. Keep the discussion going all week.

Source - http://www.journalofaccountancy.com/issues/2016/mar/social-media-risks.html?utm_source=mnl:twtcpa&utm_medium=email&utm_campaign=09Mar2016

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MHR 405 Lecture Notes - Interactional Justice, Organizational Learning, Social Influence

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