MHR 505 Lecture Notes - Lecture 10: Problem Solving, Conflict Management, Job Enrichment
10 Dec 2015
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Document Summary
Chapter 11 conflict and negotiation in the workplace. Conflict: a process in which one party perceives that his or her interests are being opposed or negatively affected by another party. Conflict is ultimately based on perceptions; it exist whenever one party believes that another might obstruct its efforts, whether the other party actually intends to do so. It is often stressful, which distracts employees from their work and consumes energy. Conflict discourages people from sharing resources and coordinating with others engaged in the dispute. It can reduce job satisfaction, resulting in higher turnover and lower customer service. Conflict energizes people to debate issues and evaluate alternates more thoroughly. Moderate level of conflict prevent organizations from stagnating and becoming nonresponsive to their external environment. Constructive conflict: a type of conflict in which people focus their discussion on the issue while maintaining respect for people having other points of view.
