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Class Notes for Frances Gunn

RYERSONRMG 303Frances GunnWinter

Servicescapes

OC107463 Page
17 May 2011
30
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RYERSONRMG 303Frances GunnWinter

RMG 303 Lecture Notes - G1 Phase

OC107462 Page
17 May 2011
34
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RYERSONRMG 303Frances GunnWinter

RMG303 Lecture 2: rmg 303 week 3

OC3621241 Page
12 Apr 2016
12
Hidden competencies (self-concept, traits, moives: acing strategically visible/knowledge, inluencing and inspiring others trait, taking acion moive, de
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RYERSONRMG 303Frances GunnWinter

Service Talent Cycle

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17 May 2011
78
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RYERSONRMG 303Frances GunnWinter

Service Encounters

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17 May 2011
26
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RYERSONRMG 303Frances GunnWinter

Service Concept

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17 May 2011
19
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RYERSONRMG 303Frances GunnWinter

Service Profit Chain

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17 May 2011
28
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RYERSONRMG 303Frances GunnWinter

Services

OC107461 Page
17 May 2011
20
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RYERSONRMG 303Frances GunnWinter

Service Concept

OC107461 Page
17 May 2011
22
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RYERSONRMG 303Frances GunnWinter

Service Delivery / Customer Satisfaction

OC107463 Page
17 May 2011
32
Delight: assimilated (a number of things), reenacted (replicated something from somewhere else), transitory (one off) Delight is a function of 3 compon
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