BUS 272 Lecture Notes - Lecture 9: Jargon, Negotiation, Rieti

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

Conflict: a process that begins when one party perceives that another party has negatively affected or is about to negatively affect, something that the first party cares about. Conflict must be perceived by the parties to it. If no one is aware of a conflict, then it is generally agreed that no conflict exists. Also involves opposition or incompatibility, and some form of interaction between the parties. This definition has been left broad on purpose. It encompasses a wide range of conflict that people experience. Functional (or constructive) conflict: conflicts that support the goals of the group or improve its performance. Cognitive conflict: task oriented and occurs because of differences in perspectives and judgements, can often result in identifying potential solutions to problems. Affective conflict: emotional and aimed at a person rather than an issue, tends to be dysfunctional conflict. There are a number of conditions that can give rise to conflict.