BUS 272 Lecture Notes - Lecture 8: Problem Solving, Dont, Best Alternative To A Negotiated Agreement

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

Conflict is a process that begins when one party perceives that another party has affected or is about to negatively affect something that the first party cares about. Conflict describes a point when an interaction becomes interparty disagreement. Conflict can occur between: two people, within a group, between groups. The (cid:272)o(cid:374)fli(cid:272)ts that i(cid:373)pro(cid:448)e a group"s perfor(cid:373)a(cid:374)(cid:272)e, a(cid:374)d support the goals of the group, are hence constructive in nature and are called functional conflict. The conflicts that hinder group performance, are dysfunctional or destructive form of conflicts. When the group is not able to achieve its goals due to a conflict, then this conflict is dysfunctional in nature. Dysfunctional relationship conflict (affective: aims conflict at the person (e. g. their competence), not the task or issue, based on perceptual biases, hinders group performance, psychologically exhausting, focuses on interpersonal relationships. Functional constructive conflict (cognitive: conflict is aimed at issue, maintain respect for parties and their views.