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Chapter 7 - Communication.docx

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Department
Commerce
Course
COMM 292
Professor
All Professors
Semester
Winter

Description
Chp 7 CommunicationThe Communication ProcessCommunicationThe transfer and understanding of a message between two or more people Process Senderchooses message encodes message chooses the channelReceiver decodes message provides feedback Encoding and Decoding EncodingConverting a message to symbolic form DecodingInterpreting a senders messageFour factors affecting it skill attitude knowledge sociocultural system The Message MessageWhat is communicated The Channel ChannelThe medium through which a message travels Reason why people choose one channel over anotherCommunication ApprehensionUndue tension and anxiety about oral communication written communication or both 520 populationChannel RichnessThe amount of information that can be transmitted during a communication episode 8095 population o Ability to handle multiple cues simultaneously facilitate rapid feedback be personal o Routine messages through low richness nonroutine through high richness Feedback Loop Feedback LoopThe final link in the communication process it puts the message back into the system as a check against misunderstandings The ContextViolations of context that communication usually takes places creates problems o Different situations call for different formalities The Communication ProcessCommunicationThe transfer and understanding of a message between two or more people Process Senderchooses message encodes message chooses the channelReceiver decodes message provides feedback
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