MGM101H5 Lecture Notes - Lecture 3: Scientific Management, Industrial Revolution, Reward System

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26 Sep 2018
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September 26, 2018
MGM101
PROFESSOR DAVE SWANSTON
LECTURE 3- EVOLUTION OF MANAGEMENT
People starting studying management at the end of 19th century
It all started after the industrial revolution
Managers from every business be it political or cultural were beginning to focus on
customer satisfaction
Steam power and sophisticated machinery were a by-product of industrial revolution
Small workshops were replaced by factories
But this shift brought many challenged for the large factory owners
F.W TAYLOR introduced the “scientific management “ to people
Scientific management is a systematic study of relationship between people and tasks in
order to increase efficiency and effectiveness at work place
Under this technique he introduced 4 principles :
o Principal 1: study the way workers work, using informal ways to gather the
information discussed between workers and finding ways of improving the way
tasks are performed
o Principal 2: new methods of performing tasks should be written in form of rules
and standards to be followed at workplace
o Principal 3: task performed by workers should be in accordance to their skills
and ability
o Principal 4: a fair and acceptable performance level needs to be establishes and
a reward system which motivates people need to be built
Taylor’s method of management became well known by 1910
Some managers were selective in using these principals, they were not using the
principals complete or correctly which ultimately led to problems
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