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Lecture 2

MGHC02H3 Lecture 2: Educating the Modern Manager, Doing an Alexander & Managing Oneself
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by Amy
4 Pages
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Department
Management
Course Code
MGHC02H3
Professor
Joanna Heathcote

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Leadership Skills and Self-Awareness
Educating the Modern Manager - Hogan and Warrenfeltz
In business, technology changes
Human nature does not change - is infinitely flexible and reflects the changing cultural,
economic, and historical conditions that surrounds it
“It isn’t what you don’t know that will hurt you, it’s what you do know that isn’t true” →
self-awareness and human nature, little attention to this
What is learning?
o Learning is defined in 2 ways:
Gestalt psychology - people construct mental models of the world to
interpret reality and guide behaviour
Process of deeper understanding (knowing that)
Behaviourism - defines learning as a change in behaviour after an
experience
Process of acquiring skills (knowing how)
2 Important lessons executives to learn:
o Evaluating the mental models that they hold regarding their capabilities and
others’ expectations of their performance
o How these mental models are expressed in behavioural terms (social skill)
What drives learning?
o Behaviourists - learning is driven by efforts to meet psychological needs (hunger,
thirst, avoidance of pain)
Behaviours rewarded are learned, behaviours not rewarded not retained
Acquisition of skills depends on absence or presence of rewards, and not
punishments
o Gestalt tradition - learning is driven by “epistemic hunger” by a desire to
understand or master the world (even at expense of physiological needs)
Learning shaped by errors and mistakes, failures are what challenges our
understanding and drives us to reconceptualize the world
Learning and development
o Behaviourist tradition - learning new skills based on if prior skills are available
and developing self by steady layering of skills
o Classic developmental tradition (Piaget) - development has a clear start and end
point with stages, lessons (mental models) can only be learned in specified stage
Learning and motivation
o Motive has 2 meanings:
Intentions - being committed and intend to follow action are motivated
Biological needs - people motivated by certain needs
o 3 meta motives in life that people need:
Acceptance and approval
Status, power, and control of resources
Predictability and order
Competency - performance capability that distinguished effective or ineffective
managers
Competency model can be organized in terms of 4 competency domains:
o Intrapersonal skills
3 components:

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Description
Leadership Skills and SelfAwareness Educating the Modern Manager Hogan and Warrenfeltz In business, technology changes Human nature does not change is infinitely flexible and reflects the changing cultural, economic, and historical conditions that surrounds it It isnt what you dont know that will hurt you, its what you do know that isnt true selfawareness and human nature, little attention to this What is learning? o Learning is defined in 2 ways: Gestalt psychology people construct mental models of the world to interpret reality and guide behaviour Process of deeper understanding (knowing that) Behaviourism defines learning as a change in behaviour after an experience Process of acquiring skills (knowing how) 2 Important lessons executives to learn: o Evaluating the mental models that they hold regarding their capabilities and others expectations of their performance o How these mental models are expressed in behavioural terms (social skill) What drives learning? o Behaviourists learning is driven by efforts to meet psychological needs (hunger, thirst, avoidance of pain) Behaviours rewarded are learned, behaviours not rewarded not retained Acquisition of skills depends on absence or presence of rewards, and not punishments o Gestalt tradition learning is driven by epistemic hunger by a desire to understand or master the world (even at expense of physiological needs) Learning shaped by errors and mistakes, failures are what challenges our understanding and drives us to reconceptualize the world Learning and development o Behaviourist tradition learning new skills based on if prior skills are available and developing self by steady layering of skills o Classic developmental tradition (Piaget) development has a clear start and end point with stages, lessons (mental models) can only be learned in specified stage Learning and motivation o Motive has 2 meanings: Intentions being committed and intend to follow action are motivated Biological needs people motivated by certain needs o 3 meta motives in life that people need: Acceptance and approval Status, power, and control of resources Predictability and order Competency performance capability that distinguished effective or ineffective managers Competency model can be organized in terms of 4 competency domains: o Intrapersonal skills 3 components:
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