Management and Organizational Studies 2181A/B Lecture Notes - Lecture 11: Organizational Conflict, Symmetric Algebra, Negotiation

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Tony Francolini

Document Summary

Interpersonal conflict: the process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Conflict dynamics: a number of events occur when one or more of the causes of conflict we noted take place. Nov 22 2016: competing: a conflict management style that maximizes assertiveness and minimizes cooperation, compromise: combines intermediate levels of assertiveness and cooperation, collaborating: maximizes both assertiveness and cooperation. Avoidance style: low cooperativeness, low assertiveness, advantages: Static approach, does nothing to solve problems. Accommodation style: high cooperativeness, low assertiveness, advantages: People avoid uncomfortable feelings aroused by conflict. Relationship harmony is the most important goal. Issue is more important to the other party: disadvantages: Competition style: high assertiveness, low cooperativeness, advantages: You will not interact in the future: disadvantages: Collaboration style: high cooperativeness, high assertiveness, advantages: And only works in symmetric power split. Compromise style: moderate cooperativeness, moderate assertiveness, advantages: Requires attending to one"s goals and others.