Management and Organizational Studies 2181A/B Chapter Notes - Chapter 13: Organizational Conflict, Negotiation, Cyberbullying

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Tony Francolini

Document Summary

Interpersonal conflict: the process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Conflict dynamics: a number of events occur when one or more of the causes of conflict we noted take place. Managing conflict with negotiation: distributive negotiation tactics: win-lose negotiation in which a fixed amount of assets is divided between parties. Persuasion: integrative negotiation: win-win negotiation assumes that mutual problem solving can enlarge the assets to be divided between parties. Is all conflict bad: constructive conflict: conflict for which the benefits outweigh the costs, conflict stimulation: a strategy of increasing conflict to motivate change. Stressors: environmental events or conditions that have the potential to induce stress. Stress: psychological reaction to the demands inherent in a stressor that has the potential to make a person feel tense or anxious. Stress reactions: the behavioural, psychological and physiological consequences of stress.