HRM 3410 Lecture Notes - Lecture 4: Interphase, G2 Phase, Social Group
21 Oct 2016
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Document Summary
Individual performance is function of: knowledge, skills, abilities (ksas) & other attributes (e. g. experience, motivation, contextual/environment (external & internal) dimensions. Interference that affects performance (e. g. machinery, noise) p may derive from a variety of factors including: personal / human issues (e. g. power & politics, fatigue, etc. , structural. How work itself is configured, policies & procedures involved. Lack of info is hindering performance, not getting the amount of info we need in order to perform effectively: technology & machinery. The performance gap = diff between a. Is there a ksa deficiency? l & e performance standards. Raises questions: training & development intervention, coaching & counseling, transfer & termination retraining. Environment obstacles: work, structural, and/or technological re-design. Misdirected incentives & sanctions: modify compensation / reward systems, do they actual reward or reinforce behaviour we wish to have/reinforce. Lack of knowledge re: expected performance standards: employees don"t know the required or wanted performance, feedback & communication.
