HRM 3410 Lecture Notes - Lecture 12: Software, Communication, Upselling

• School: York University
• Department: Human Resources Management
• Course: HRM 3410
• Professor: Dennis Hodgkinson

Document Summary

Training programs that focus on the use of computers and computer systems: critical to the successful implementation of information systems technology (e. g. hris, technological benefits fail to be realized as a result of lack of training. Computer software training: planned, structured, and formal means of delivering information about how to use a specific computer software application. Work-related injuries are on the rise, presenting a serious threat to employees and organizations, thus requiring h&s training. Safety training is one of most important ways to prevent accidents. Goal is to educate employees on safe work methods and techniques. Employees should also be trained to recognize chemical and physical hazards. Legislation to ensure workers across canada are: aware of potential hazards of chemicals, familiar with emergency procedures for the clean-up and disposal of a spill in the workplace. Total quality management (tqm): systematic process of continual improvement of the quality of an organization"s products and services.