ORGS 1000 Lecture Notes - Lecture 4: Job Satisfaction, Emotional Labor, Ob River

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: k

Document Summary

Job satisfaction: a pleasurable emotional state resulting form the appraisal of ones job or job experiences. It represents how a person feels and thinks about his or her job. At a general level, employees are satisfied when their job provides the things that they value. Values: those things that people consciously or subconsciously want to seek or attain. Value percept theory: satisfaction depends on whether the employee perceives that the job supplies those things that they value. Vhave ) x (vimportance: want: reflects how much of a value an employee wants, have: indicates how much of that value the job supplies. Importance: reflects how important the value is to the employee. Correlations between satisfaction facets and overall job satisfaction. Satisfaction with the work itself: the job characteristics model. Core job characteristics have a certain psychological impact on workers: variety: the extent to which you can use all your skills and all your abilities.