ORGS 1000 Lecture 4: ORGS Ch 4- Job Satisfaction

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Chapter 4: Job Satisfaction
Job Satisfaction
A pleasurable emotional state resulting from the appraisal of one’s job or job
experiences; represents how a person feels and thinks about his/ her job.
Why are some Employees more satisfied than others?
People are satisfied when their job provides things that they value.
Values
Things that people consciously or unconsciously want to seek or attain
Value fulfillment
Value-percept theory
A theory that argues that job satisfaction depends on whether the employee perceives
that his/ her job supplies those things that he/she wants
V want= How much of a value an employee wants
V have= How much of a value an employee needs
V importance= How important the value is to the
employee
Since the difference between what you want and what you have gets
multiplied by their importance, existing discrepancies get magnified for
important values and minimized for trivial values
This theory suggests that people value job satisfaction according to specific
facets of the job
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Pay Satisfaction
Employees’ feelings about the compensation for their jobs
Promotion Satisfaction
Employees’ feelings about how the company handles promotions
Employees value promotion because they provide opportunities for more
personal growth, a better wage and more prestige
Supervisor Satisfaction
Employees’ feelings about their boss, including his/ her competency, communication
and personality
Most employees ask 2 questions about their supervisors:
1. Can they help me attain the things I value?
oWhether supervisors provide rewards for good performance, help
employees obtain necessary resources, and protect employees from
unnecessary distractions
2. Are they generally likeable?
oDepends on the supervisors’ personality and whether their values and
beliefs are similar to the employees’ philosophies
Co-worker Satisfaction
Employees’ feelings about their co-workers, including their abilities and personalities
Most employees ask 2 questions about their co-workers:
1. Can they help me do my job?
oIt’s important because we often rely to some extent on co-workers
when we perform tasks
2. Do I enjoy being around them?
oImportant because we spend a lot of time with them
If they’re pleasant & fun, work can go by faster
Satisfaction with the work itself
Employees’ feelings about their actual work tasks
If tasks are challenging, interesting, respected and make use of key skills
rather than being repetitive and dull
Which of the ingredients is most important?
Satisfaction with the work itself is the single strongest driver
(correlation=0.7)
Strong drivers: supervisor and co-worker satisfaction (r2=~0.5)
Moderately strong- promotion and pay satisfaction (r2= 0.39 and 0.22)
Satisfaction with the work itself
Scientific management focuses on increasing the efficiency of job tasks by
making them more simplified and specialized and using time and motion
studies to plan task movements and sequences carefully
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