ORGS 1000 Lecture 2: ORGS Week 2
20 Jul 2016
School
Department
Course
Professor
Document Summary
Understanding one"s own performance is a critical concern for any employee and understanding the performance of one"s unit is a critical concern for any manager. Looking at just results cannot help always because the employee may have more worth to the organization. Results are often influenced by factors beyond the employee"s control product quality, competition, equipment, technology, budget, co-workers, etc. Results do not tell you how to reverse a bad year. Job performance is formally defined as the value of the set of employee behaviours that contribute, either positively or negatively, to organizational goal accomplishment. What does it mean to be a good performer : task performance. Courtesy refers to keeping co-workers informed about matters that are relevant to them. Sportsmanship involves maintain a good attitude with co-workers through good and bad times: organizational citizenship behaviour is going beyond normal expectations to improve operations of the organization, as well as defending the organization and being loyal to it.
