ITM 410 Chapter Notes - Chapter 1: Order Fulfillment, Colt New Service, Supplier Relationship Management
3 Mar 2013
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Document Summary
Chapter 1 overview of business process design. Operations management: the systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers. Process: any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers. Supply chain: series of processes within a firm and across different firms that produce a service or product to the satisfaction of customers. Operation: is a group of resources performing all or part of one or more processes. Supply chain management: the synchronization of a firm"s processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand. Operations and supply chain management across the organization. Functions such as accounting, information systems, human resources, and engineering make the firm complete by providing essential information, services and other managerial support.
