GMS 200 Chapter Notes - Chapter 2: Theory X And Theory Y, Hawthorne Effect

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Scientific management perspective and sought to determine how economic incentives and the physical conditions of the workplace affected the output of workers. Initial focus was on the level of illumination in the manufacturing facilities; better lighting improves performance. Example: 6 workers were isolated for intensive study in a special test room. Social setting created for workers in the test room accounted to increase productivity. 2 factors were given special importance (1) group atmosphere; the workers shared pleasant social relation with one another and wanted good job (2) more participative supervision. Study helped shift the attention of managers and management research away from the technical and structural concerns of the classical approach and towards social/human concerns as key to productivity. People"s feelings, attitudes and relationships with co workers affected their work. Hawthorne effect: suggests that managers using good human relations will achieve productivity. Identifies 5 levels of human needs: from lowest to highest they are;