MGHB02H3 Chapter Notes - Chapter 13: Stressor, Assertiveness
Document Summary
Interpersonal conflict: the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. People develop a more positive view of their own in-group and a less positive view of the. Intergroup bias self-esteem is a critical factor for its occurrence attributing positive behaviour to your own work group boosts self-esteem. Groups/classes people identify with groups based on (1) personal characteristics, (2) job function, or (3) job level. Differences in groups might be accentuated by real differences in power, opportunity, clients serviced, etc. Potential for conflicts exist when individuals/subunits are mutually dependent on each other. Sets stage for conflict because (1) it necessitates interaction between the parties so they can coordinate their interests, and (2) each party has some power over the other. Independence is not reciprocated; one party has power over the other. Dependence is not mutual, it is one-way increases potential for conflict.
