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module 3

2 pages25 viewsSummer 2011

Department
Marketing
Course Code
MKT 100
Professor
Paul Finlayson

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Module 3: Social Responsibility
Codes of Ethics
Company codes of ethics in practice
emphasizes honesty, truthfulness in comm w/ consumers,& avoidance of
immoral practices.
ethical dilemmas arise during implementation of marketing strategy d/
Cutting ethical corners is approved and even encouraged to make the pitch,
the sale double standard = whistleblowers have careers ended = Pepsi and
Coke
ethical accountability nazi
Ethical behaviour in trading requires that both the buyer and seller behave
ethically not take a stand is to sell out ones values, self-respect and soul.
ethics ombudsman - someone senior in the organization managers can go to
and receive a sympathetic hearing
Highlights of the Canadian Marketing Association Code of Ethics
Not disseminate unsolicited material
not exploitation of any person or group ( race, colour, ethnicity, religion) or
competitor
must be clear and truthful not mislead or deceive consumers
not misrepresent a product
realize the age group being marketed to (kids, teenagers)
portrayal must accurately and fairly describe the product
data referred to must be reliable, accurate and current and must support
claim
avoid undercover or word-of-mouth marketing initiatives
genuine bills, invoices or government documents must not be used.
guarantee for repair, replacement, refund or other remedy must be honoured
promptly.
A Personal Ethics Checklist
Ethical vigilance - paying attention to whether ones actions are right or
wrong
-The set we espouse and want others to apply in their behaviour toward us,
and
The code of ethics that, for whatever rationalizations, we actually live by.
Understanding Marketing Ethics
ethical codes break down, societies cease to function and ultimately collapse
trade in a society and profit from trade have social and moral obligation to
accept general ethical rules of society
Different cultures have different ethical rules
The most good for the most people: the utility principle
www.notesolution.com
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