CMN 1148 Midterm: CMN1148-Midterm #2.docx

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Jenepher Lennox Terrion

Document Summary

Information overload: according to torkel klingberg, we are in a constant state of information overload and as a result, must engage in serious multitasking to keep up. Interpersonal context: our brains are constantly focused elsewhere and we can"t connect with others very well. Ex. texting or checking social media when we"re out with other people: understanding, remembering, take meaning from the information we hear, recalling the information we hear/understand, responding, providing feedback. Listening and relational development: good listening involves choosing responses that don"t discourage people from talking to you. Listening in sales: salespeople who speak less and listen more tend to make more sales than those, patients commonly complain that they didn"t get to speak enough and their who speak more and listen less. Listening in health care doctors don"t listen to them. What we often do : servers that squatted beside the table receive higher tips because of nearness and.