CMN 1148 Study Guide - Midterm Guide: Nonverbal Communication, Saft Groupe S.A., American Sign Language
7 Jan 2015
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Document Summary
The listening process: selecting, understanding, remembering, responding, selecting: the process of focusing on certain stimuli and ignoring others. Listening in not easy: hearing problems, personal concerns, rapid thought, noise. All listeners do not receive the same message. Good listening is also associated with the development of intimacy and trust. Instead of listening to others, we often take the focus of conversation away from the speaker. These are called take-aways: questioning, analyze (try to figure people out, all about your point-of-view, evaluate (agree or disagree, advise (from own perspective) Enhance your cognitive complexity by interacting with people outside your. Cognitive complexity: the capacity to use a number of viewpoints to make sense of complex information: 2. Use nonverbal cues and vocal sounds to show you"re listening: 4. Types of paraphrasing: changing the speaker"s wording, offering an example, describe the underlying theme. Language allows us to make sense of the world and share that sense with others.
