GEO 509 Chapter Notes - Chapter 11: Group Polarization, Confirmation Bias, Information Overload

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Ill-structured programs: existing and desired states unclear; the method of getting to the desired state is unknown, tend to be unique unusual and not encountered before (therefore tend to involve controversy and a high degree of uncertainty, ex. Should we vaccinate the population against a flue even when the vaccination may have some bad side effects? : solved through non-programmed decisions; more information is gathered and decision- makers are more self-conscious in their approach, pg. 388 for the model of the rational decision-making process for approaching non- programmed decision making. Problem identification and framing: perceptual defence: the perceptual system might act to defend the perceiver against unpleasant perceptions (ex. not seeing things that you don"t want to see) ch. Risky business: when people view a problem as a choice between losses, they tend to make risky decisions, when people frame the alternatives as a choice between gains, they tend to make conservative/risk-averse decisions.

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