MHR 405 Chapter Notes - Chapter 2: Presenteeism, Role Conflict, Acronym

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Kristin Vickers

Document Summary

Individual behaviour and performance formulas: performance = performance x situation. Situation (external influences: performance = ability x motivation (skill-and-will model) Elaborates two specific characteristics within the person. Key variables that influence an individual"s behaviour and performance: motivation, ability, role perceptions, situational factors. Critical influence on individual"s voluntary behaviour and performance; if any is low, performance result will be poor. Variables that are the direct predictors of employee performance, customer service, co- worker collegiality, ethical behaviour and all other forms of voluntary behaviour in workplace. Motivation: the forces within a person that affect his or her direction, intensity and persistence of voluntary behaviour. Direction: path that people steer their effort to (goal direction) Intensity: amount of effort put into the goal. Persistence: ability to continue putting in effort into work. Ability: includes both natural aptitudes and the learned capabilities required to successfully complete a task. Aptitudes: natural talents that helps learn tasks quickly and perform better.