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Chapter 2

MHR405 Chapter 2: CHAPTER 2 MHR.docx


Department
Human Resources
Course Code
MHR 405
Professor
Sathy Sritharakumar
Chapter
2

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Chapter 2: Individual Behaviour, personality, and values
Motivation: The forces within person that affect his or her direction, intensity, and
persistence of voluntary behaviour.
Ability: The natural aptitudes and learned capabilities required to successfully complete
a task
MARS MODEL OF INDIVIDUAL BEHAVIOURS AND RESULTS
Competencies: Skills, knowledge, aptitudes, and other personal characteristics that lead
to superior performance.
Role perceptions: The extent to which people understand the job duties (rules) assigned
to or expected of them.
FIVE TYPES OF INDIVIDUAL BEHAVIOUR IN THE WORKPLACE
Organizational citizenship behaviours: Various forms of cooperation and helpfulness
to others that support the organizations social and psychological context.
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