MHR405 Chapter 2: CHAPTER 2 MHR.docx
Course CodeMHR 405
This preview shows half of the first page. to view the full 3 pages of the document.
Chapter 2: Individual Behaviour, personality, and values
Motivation: The forces within person that affect his or her direction, intensity, and
persistence of voluntary behaviour.
Ability: The natural aptitudes and learned capabilities required to successfully complete
MARS MODEL OF INDIVIDUAL BEHAVIOURS AND RESULTS
Competencies: Skills, knowledge, aptitudes, and other personal characteristics that lead
to superior performance.
Role perceptions: The extent to which people understand the job duties (rules) assigned
to or expected of them.
FIVE TYPES OF INDIVIDUAL BEHAVIOUR IN THE WORKPLACE
Organizational citizenship behaviours: Various forms of cooperation and helpfulness
to others that support the organization’s social and psychological context.
You're Reading a Preview
Unlock to view full version