MHR 733 Chapter Notes - Chapter 7: Job Satisfaction, Organization Of American Historians
27 Oct 2016
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Trainees receives instruction and training at work station from a supervisor or experienced co-worker: most common approach to hiring, especially useful for small businesses, most misused: People assigned to train have no training to be trainer. Trainers worry about someone taking their job: structured approach most effective. Job instruction training: on-the-spot lecture, viewed performance/feedback, following nellie, job-aid approach, training steps, sequencing. Formalized, structured, and systematic approach to ojt. Four steps: preparation, instruction, performance, follow-up. Step 2: instruction: telling, showing, explaining, and demonstrating the task, show trainee how to perform job, repeat and explain key points in detail, allow trainee to see whole job again, be patient/encourage questions. Step 3: performance: trainee performs task under guidance from instructor who provides feedback and reinforcement, ask trainee to explain steps then perform less difficult parts of job, allow trainee to perform entire job and reinforce behaviour.
