BUS 272 Chapter Notes - Chapter 2: Myers–Briggs Type Indicator, Carl Jung, Job Performance

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Sam Ajit Thiara

Document Summary

Skill and will model: performance = ability * moivaion. Values, personality, percepions, emoions, aitudes and stress are our backgrounds. Moivaion, ability, role percepions, and situaional factors. Direct predictors of employee performance, customer service, coworkers" collegiality, ethical behaviour, and all other forms of voluntary behaviour in the workplace. Moivaion: forces within a person that afect his/her direcion, intensity, and persistence of voluntary behaviour. Moivaion exists within people, not their actual behaviour. Direcion: path along which people steer their efort. Intensity: amount of efort allocated to the goal. How much you push yourself to complete task. Persistence: coninuing the efort for a certain amount of ime. Ability: natural apitudes and the learned capabiliies required to successfully complete a task. Apitudes and learned capabiliies are elements of a broader concept called competencies, which are characterisics of a person that result in superior performance. A good match of a person"s abiliies and job requirements results in higher performance and well being.