BUS 272 Chapter Notes - Chapter 9: Best Alternative To A Negotiated Agreement

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Resolving conflicts & engaging in successful negotiations req understanding your objectives & objectives of other party. Conflict = process that begins when one party perceives that another party has negatively affected/will negatively affect sth that first party cares about. Task conflict = relates to content & goals of work. If task & relationship conflict occurred together, most likely negative. By itself, more positive b/c increases creativity. Too low: ppl not engaged/addressing important issues. Too high: will quickly turn to personality conflict & decrease team performance. Relationship conflict = focuses on interpersonal relationships. Almost always dysfunctional (destructive) b/c decrease mutual understanding & hinders completion of org tasks. Most psychologically exhausting b/c revolve around personalities. Conflict thru semantic difficulties, misunderstandings, & noise in communication channels. Too little/too much communication also creates potential for conflict: diversity, reward systems. Create conflict when one member"s gain is at another"s expense.