Chapter 10
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Department
Management (MGH)
Course
MGHD27H3
Professor
Joanna Heathcote
Semester
Summer

Description
CHAPTER 10 COMMUNICATION WHAT IS COMMUNICATION? Communication the process by which information is exchanged between a sender and receiver Interpersonal communication is the one that we are most concerned with here A sender must encode the message they want to transmit, another person must be the perceiver and there must be feedback Errors can lead to lack of correspondence between the senders initial thoughts and the receivers understanding of the intended message Effective communication Communication whereby the right people receive the right information in a timely manner BASICS OF ORGANIZATIONAL COMMUNICATION COMMUNICATION BT STRICT CHAIN OF COMMAND Chain of Command Lines of authority and formal reporting relationships Three necessary forms of communication can be accomplished D
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