RSM100Y1 Chapter Notes - Chapter 11: Chemical Process, Quality Control, Materials Management
Document Summary
Service operations: production activities that yield tangible and intangible service products. Goods production: production activities that yield tangible products. Utility: the power of a product to satisfy a human want; something of value. Time utility: that quality of a product satisfying a human want because of the time at which it is made available. Place utility: that quality of a product satisfying a human want because of where it is made available. Ownership (possession) utility: that quality of a product satisfying a human want during its consumption or use. Form utility: that quality of a product satisfying a human want because of its form; requires raw materials to be transformed into a finished product. Operations (or production) management: the systematic direction and control of the processes that transform resources into finished goods. Production managers: managers responsible for ensuring that operations processes create value and provide benefits.
