Management and Organizational Studies 2181A/B Chapter 6: Chapter 6

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kyle Cameron

Document Summary

Stress: a psychological response to demands that possess certain stakes for the person and that tax or exceed the person"s capacity or resources. The demands that cause people to experience stress are called (cid:498) stressors. (cid:499) Strains: negative consequences of the stress response. Different people may experience different level of stress even when confronted with the exact same situation. Transactional theory of stress: a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions of appraisals. Primary appraisal: when people first encounter stressors, the process of primary appraisal is triggered, as people evaluate the significance and the meaning of the stressor they are confronting. Benign job demands: job demands that are not appraised as being stressful, eg. routine job tasks. (indrance stressors: which tend to be appraised as thwarting progress toward growth and achievement. Could trigger the negative emotions, such as anger, anxiety eg.