Management and Organizational Studies 2181A/B Chapter 6: Chapter 6 - Stress

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kelly Raz

Document Summary

Stress: psychological response to demands when there"s something @ stake for individuals, and when coping w/ these demands would tax/exceed individual"s capacity/resources. Benign job demands: job demands that aren"t appraised as being stressful. Hindrance stressors: stressors that tend to be appraised as thwarting process toward growth and achievement trigger negative emotions. Challenge stressors: stressors that tend to be appraised as opportunities for learning, growth, and achievement trigger positive emotions. Role conflict: others" having differing expectations of what an individual needs to do in role eg: emergency dispatch officers. Role ambiguity: lack of direction and info about what needs to be done in role: unpredictability regarding consequences of performance in that, often experienced by new employees role. Role overload: excess of demands on employee preventing him/her from working effectively source of stress: more prevalent than both role conflict and role ambiguity as.