Management and Organizational Studies 2181A/B Chapter Notes - Chapter 13: In-Group Favoritism, Organizational Conflict, Negative Affectivity

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Hayden Woodley

Document Summary

Interpersonal conflict is a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another: conflict often involves antagonistic attitudes and behaviours. Causes of organizational conflict: a number of factors contribute to organizational conflict: It is useful to distinguish among three types of conflict: Process conflict: contribution conflict, logistical conflict. Relationship conflict: relationship conflict concerns interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand. Personality clashes are examples of relationship conflicts: meta-analytic research has generally found relationship conflict to be negatively related to team performance. Task conflict concerns disagreements about the nature of work to be done: differences of opinion about goals or technical matters are examples of task, meta-analytic research has generally found relationship conflict to be negatively. In the context of work groups and teams, relationship and process conflict tend to be detrimental to member satisfaction.